30-Day D&D Window Under the New OSRA? How Truckers Can Turn It into a Win-Win with Customers

The new Ocean Shipping Reform Act (OSRA) has introduced a tighter deadline for resolving Detention & Demurrage (D&D) charges. This presents both challenges and opportunities for trucking companies. This webinar will equip you with strategies to navigate the new 30-day window for gathering documents, filing claims, and fostering a more collaborative approach with your customers. By working together, you can ensure timely resolutions, minimize disputes, and achieve mutually beneficial outcomes.

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Key Takeaways:

• Optimizing Your D&D Process: Learn how to streamline your internal procedures for identifying, documenting, and submitting D&D documentation within the new OSRA timeframe.
• Building Strong Customer Relationships: Explore effective communication strategies to proactively address potential D&D issues with your customers and work collaboratively towards solutions.
• Leveraging Technology: Discover how technology can help you efficiently track detention times, collect supporting evidence, and build robust cases for your D&D claims.
• Understanding Customer Challenges: Gain insights into the factors that can contribute to D&D charges from a customer's perspective, fostering empathy and fostering collaborative problem-solving.
• Negotiation Strategies: Learn effective negotiation techniques to secure fair resolutions for D&D claims while maintaining positive customer relationships.

By attending this webinar, you'll gain the tools and strategies needed to turn the 30-day D&D window under the new OSRA into a win-win situation for your company and your customers.

Moderated by Matt Schrap, Chief Executive Officer, Harbor Trucking Association.

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HTA events' sole purpose is to educate our members and the broader community on critical supply chain and drayage industry issues. No content can be repurposed or disseminated publicly without the expressed written consent of the Harbor Trucking Association.